How long do orders take?
Custom orders have a time scale of up to 14 working days unless we have spoken and arranged another date. Please note during busy seasons this can change and I will update the website header with the appropriate timescale.
When will my order be shipped?
Orders will be shipped as soon as they have been created within the timescales that are currently live. You will receive a dispatched email with your royal mail reference number on.
Can I collect my parcel?
Your more then welcome to arrange collection if this is something you prefer and are local to me in Blackburn, Lancashire. Please email/message me to arrange this and I can give you a discount code to deduct shipping cost. Upon collection please bring your order email with you to confirm thank-you.
How do I wash my face scrubbies?
You can wash your face scrubbies on a cool wash 30c, pat back into shape and allow to air dry. Please do not tumble dry.
Who will you send my parcel with?
Parcels are all sent via royal mail and are sent on a tracked 48 hour service. This gives you the customer and me the reassurance that it will be delivered and tracked where it has been delivered to. Please note once items are dispatched it is out of my hands if royal mail has any delays.
If you would like to upgrade to 24 hour please contact me and we can arrange for this to happen.
I have made an order but I want to order more, can I add to my order?
If your order has not been dispatched yes this is something that we can do. Please contact me via email/message and we will be happy to help.
Please note if orders have been dispatched I cannot make any changes and it will be a new order.
What's is the email subscription?
Our new VIP emailing list is a fantastic way to receive all the lastest news, discounts codes and gifts that are unique to you. It is 100% FREE and is it a fantastic way to support my business venture. If social media platforms was to go down or freeze (which is out of my control) I can still keep my customers up to date with new products and useful information.
Please sign up to our email list at the bottom on the homepage, we would really apprieciate it!
